This Privacy Policy explains how Elevate Heating and Air L.L.C. ("we," "us," or "our") collects, uses, and protects information when you visit our website or submit a service request. Elevate Heating and Air L.L.C. is an HVAC contractor located at 323 E 4575 S, Ogden, Utah 84405.
Information We Collect
When you contact us through our chat widget, we collect the information you provide, which may include:
- First and last name
- Email address
- Phone number (optional)
- Type of HVAC service requested, service address, and a description of your issue (optional)
- Your text message (SMS) preferences, including whether you opted in to non-marketing and/or marketing messages
Our chat and messaging providers may also collect interaction timestamps and basic technical information to process your inquiry and maintain records of your communication preferences and consent.
How We Use Your Information
- To review and respond to your service request
- To contact you about scheduling, confirming, rescheduling, or following up on appointments
- To provide service-related updates and answer your questions
- To send text messages only if you have opted in, and only within the categories you selected
- To maintain records of your consent and communication preferences
Service Request Processing
Information you submit through our website is stored securely and reviewed by our team so we can follow up about your heating or cooling needs. We may use a customer relationship management (CRM) platform to organize service requests and communications.
Appointment Communication
We may contact you by phone, email, or text message (if you opted in) regarding appointments and services you have requested.
SMS Consent and Preferences
Text messaging is optional. Our chat widget is the only SMS opt-in method on this website. Any SMS consent is collected through the widget, not through a separate website form. Consent to receive text messages is not a condition of requesting service.
- Marketing messages are only sent to people who independently consent to receive marketing messages.
- Message frequency may vary. Message & data rates may apply.
- Reply STOP at any time to opt out. Reply HELP for help, or call (435) 695-6348.
Sharing of Information
We do not sell your personal information. We may share information with service providers who help us operate our business — for example, website hosting, data storage, CRM, and messaging providers — only as needed to provide services to you. We may also disclose information if required by law.
Mobile opt-in information is not sold, and SMS consent data is not shared with third parties for their advertising or marketing purposes. Necessary messaging providers may process your information only to deliver the text messages you requested.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Security
We use reasonable administrative and technical measures to protect the information you submit, including encrypted (HTTPS) connections and access-restricted storage. No method of transmission or storage is completely secure, but we work to protect your information.
Service Providers
Our service providers are permitted to use your information only to perform services on our behalf and are not permitted to use your mobile opt-in information for their own marketing.
Your Privacy Rights
You may contact us to request access to, correction of, or deletion of the personal information you submitted, or to update your communication preferences. You may opt out of text messages at any time by replying STOP. Depending on where you live, you may have additional rights under applicable law.
Children's Privacy
Our website is intended for adults and is not directed to children under 13. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page shows when it was last updated.
Contact Us
Elevate Heating and Air L.L.C.
323 E 4575 S
Ogden, Utah 84405
Phone: (435) 695-6348
Email: Elevateairutah@gmail.com
See also our Terms & Conditions.